Frequently Asked Questions

Quick Lookup:

What is your guarantee policy?

If you or your recipient are not 100% satisfied, simply contact us promptly and we will do our best to rectify the situation.  We shop online too, and understand how important it is to feel confident you will get your money's worth. -- And we care about our reputation.  For price guarantees, we will match prices only when it is the exact same product.

Do you make substitutions?

Yes, it is necessary to make substitutions in certain cases and we will always replace with a more expensive item or items.  During the summer months, we usually substitute for chocolates; unless you choose overnight or 2nd day shipping.

How do you handle corporate sales?

We specialize in one-of-a-kind designs for our corporate customers.  There are many options that are not on our website.  Please call or email us your contact information and one of our corporate gift consultants would be glad to help you.  We offer many corporate gift services such as Employee-of-the-month programs, incentive programs, gift reminder services, VIP welcome gifts, new employee gifts, promotion and office parties, meeting and convention services, and much more -- All custom designed for your specific gift needs.  Our volume discount is 5% for orders totaling $1,000 or more.

I need a gift delivered today.  Can you help?

In most cases, yes.  We are partners in a network of gift basket businesses across the U.S. and can help you with same and next day delivery--if you call early enough.

What if I need overnight shipping?

If you are ordering after 10:00 am CST, you should call us directly.  We are usually able to accommodate later requests, so call us to discuss your options at (877) ACE-HEARTS.

Do you offer international shipping?

Yes!  We ship worldwide.  Our website currently only allows shipping quotes to the Continental US, so call us for a quote for overseas shipping.  Exceptions to this (such as wine baskets) which can only be shipped to certain states are clearly listed in the item descriptions.  International shipping charges DO NOT apply to APO/FPO addresses.

What if I forgot to type in my gift card message or need to make a change to my order?

No problem...  Just email or call us immediately: sales@aceofheartsgiftbaskets.com or (877) ACE-HEARTS.

Why do I have to enter my personal contact information?

It is important that you give us your telephone number or email address in case there is a problem with your order.  We do not share your personal information with any third party not directly involved in processing, preparing, or shipping your order.  You will be given the option during checkout to allow us to use your email address to inform you of Ace of Hearts sales and offers.  You can permanently opt out of these mailings at any time.  You can review our privacy policy here for more information.

Is it safe to use my credit card to place an order?

Yes.  You can read about our security measures here.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover Card, money orders, business checks and we offer monthly invoicing on all pre-approved accounts.  Money orders must be received before we will ship your gift.

Do you collect sales tax?

We are required to collect 4 percent state sales tax on corporate orders being delivered to Louisiana addresses.

Why didn't I get an email confirmation of my order?

We don't automatically send email confirmations from our website because they are gift orders.  This avoids accidentally informing gift recipients that might live in the same household.  Also, we will not contact your gift recipients via phone unless we are having problems with delivery.  If you failed to print your receipt and would like an order confirmation please call or email us.  We will be happy to send you one.

How do I track my package?

Call or email us with your order ID and we will provide you with the tracking number.

What if I need to cancel my order?

Contact us immediately!  As long as it has not already shipped out, we will provide a credit on your account minus a $10.00 processing fee.

How long will the gourmet foods in my gift basket stay fresh?

All of our gourmet pre-packaged food items are best if consumed within 3-6 months.

Still have questions?  Please contact us -- we want to help!

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